Help

What cards do you accept?

We accept Visa (including Delta and Electron), Mastercard, UK Maestro, JCB and Solo cards. We don't accept cheques, AMEX or Diners cards.

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What currencies can I pay in?

Currently we only accept payments in £ sterling.

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Is it safe to order online?

www.racinggreen.co.uk is secure

We realise how important it is to securely store any information that you provide, so we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the racinggreen.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

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I have a voucher code. How do I use it?

You can provide your voucher code at the checkout in the voucher section. Only one voucher may be redeemed per order and there is a maximum of one voucher per person for a particular promotion. A minimum purchase price (inclusive of VAT) may be specified in the voucher. The voucher is redeemable on or before the expiry date specified in the voucher and may not be exchanged for cash.

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My login details/password don't work

Click on my account at top of the page. This will take you to the login page, where you can click on "Forgotten your password? Click here". You will find this link below the password section. Enter your email address that you registered with and click the "Get New Password" button. The system will automatically send you a new password to the email address that you gave when you registered.
Please note that by resetting your password, any payment information you have saved with us will be deleted.
If you forgot which email address you had used or are having problems please contact us via the support department on the contact us page.

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Other problems with the website

If you are having any other issues with the website, please select the feedback department on the contact us page. It is very helpful for us if you provide the following information:

• Your operating system (eg Windows XP, Mac OS 9.0)
• Internet browser (Internet Explorer 6, Firefox 1.0.4)
• The URL of the page you had the issue (e.g. http://racinggreen.co.uk/shop/home.html)
• When the problem occurred (date/time)
• Any error message you saw (please copy and paste the message)

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I want to return an item

We have extended our Returns and Exchange date for all purchase made from 14th November to 14th December, all purchases made between these date can be returned by 19th Jan 2009. All purchases made after 14th December will revert back to our 28day policy.

If you would like an exchange, place another order online--shipping is free and we'll credit you for your return once it is received. (Sorry, we cannot accept requests for exchanges mailed with your return at this time.)

You will have received a  FREE POST returns label with instructions on how to return the unwanted/faulty items. When returning your unwanted items. Please enclose a note stating your order number and your instructions, enclose this note with your goods when sealing up the parcel. Then stick the returns label to the outside of the packaging by folding along the dotted line and inserting it in to the sticky wallet supplied, as easy as that. If you don't have the document wallet any longer, just stick a piece of clear plastic over the returns label, so that the Racing Green address can clearly be seen and the returns label can be easily removed when it arrives. We advise that you use Royal Mail Post Office, please be aware that the returning of goods are solely the responsibility of the sender.

Please Note you can use alternative packaging when returning the goods. Royal Mail will have limits as to what can be accepted through the Free Post hence alternative packaging suggestion.

Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you have any questions about the status of your return, please feel free to contact us.

Unfortunately we cannot accept returns of any item which has been altered to your specifications. We also cannot accept a return more than 28 days after you have received the item.

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I have worn my item. Can I still return it?

The item must be in its original packaging, with the relevant tags still in place and in a condition that would enable us to sell the item to someone else as new. In the case of shoes, this means they must not have been worn outside. In the case of underwear and swimwear, the item must not have been worn.

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Can I return an item to one of your stores?

Unfortunately not. If you wish to return an item, please follow the process in I want to return an item

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Do I have to pay to return the item?

Please note we now have FREE POST on all UK Only returns. See Invoice for details. Please note that it is your responsibility when returning items and Racing Green can not be held responsible if your returned item goes missing during it’s return back to Racing Green.

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Can I exchange an item?

If you would like an exchange, place another order online. We'll credit you for your return once it is received. (Sorry, we cannot accept requests for exchanges mailed with your return at this time.)

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I returned an item, but you say you have not received it

The item is your responsibility until we receive it.

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You have refunded the wrong amount?

When we calculate the amount to refund you, we take into account:

• Any vouchers or promotions in the original purchase
• Whether we are refunding the delivery charge or no.

If you think we have incorrectly calculated the refund amount, please select the billing department on the contact us page and provide us with your order id and details of what you think the refund should be.

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Questions about a product

Questions about delivery

I have just placed my order